General Terms and Conditions
All users are asked to read the General Terms and Conditions before using our website. The General Terms and Conditions of Business are compiled in accordance with the applicable legislation on consumer protection, the applicable legislation on the protection of personal data and on the basis of international codes for e-commerce.
The online store imprinti.si is managed by the company Impresivno d.o.o., Ratje 43, 8362 Hinje, Tax number: SI 94411026, Registration number: 8134871000 (hereinafter the provider). The user is the person who uses our system, ie the customer in the online store imprinti.si.
The General Terms and Conditions determine the operation of the Imprinti.si Online Store, the rights and obligations of the user and the store, and regulate the business relationship between the provider and the customer. The user is bound by the General Terms and Conditions, which are valid at the time of placing the online order. By placing an order, the user confirms his acquaintance with the General Terms and Conditions. The provider reserves the right to change the General Terms and Conditions without prior notice or warning, and reserves the right to make printing errors.
In the online store imprinti.si we offer and sell posters in physical form and promotional goods.
Due to the nature of online business, the offer of the Imprinti.si online store is updated and changed frequently and quickly.
In the purchase process, the following technical steps are available to the customer, which lead to the conclusion of a sales contract:
– search of an individual product in the product offer in the online store imprinti.si;
– selection of the product for purchase according to various parameters (e.g. size, material, quantities…);
– review of the quantity of the selected product for purchase in the “shopping basket”;
– deletion of the product in the shopping basket;
– the possibility of entering a “promo code” – a discount code in the shopping basket;
– review of the price of the selected product in the selected quantity, including the calculated tax, if it is charged;
– the next step “Proceed to Checkout” is followed by the entry / review of delivery data and the choice of payment method;
– confirmation and placing the order and thus the completion of the purchase.
Before placing an order, the customer is able to immediately and easily:
– see and review which products have been selected and added to the shopping basket;
– see and review the price of an individual product and the total price of the entire selected quantity of an individual product;
– change the selected quantity of an individual product and calculate the new price of the changed quantity;
– remove selected products from the “shopping basket”;
– review and confirm individual changes prior to order confirmation.
After placing the order, the customer receives a notification by e-mail that the order has been accepted. After placing the order, the customer cannot change the content of the order.
The provider packs the ordered goods in suitable packaging, which ensures that the goods will remain intact during transport. The provider sends the package within 2-10 working days from the day of the order and informs the customer about it by e-mail.
The purchase contract between the provider and the customer is concluded at the moment when the customer places the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the customer.
Purchase for legal entities
The purchase procedure for legal entities is exactly the same as for natural persons, except that the tax number and company name are entered when placing an order.
All prices in the online store imprinti.si are given in euros and include value added tax (VAT), unless explicitly stated otherwise. The prices valid for an individual order are valid at the time of placing the order. Prices do not have a predetermined validity and are subject to change at any time without notice.
In the event that the price of the item changes during the processing of the order, the provider will allow the customer to withdraw from the purchase.
Delivery (via Pošta Slovenije) for purchases over € 49.90 is free, otherwise the costs of preparing the goods and sending them are € 3.95 per order and are borne by the customer.
In the event that products of which the packaging is incompatible are ordered within one order and the order must be shipped in several packages, the customer is obliged to pay the delivery costs as many times as there are packages shipped. The customer is also explicitly informed about this before placing the order.
The provider allows the following methods of payment:
- Payment by direct bank transaction.
- Payment via PayPal or payment by credit card via PayPal online system.
- Credit card payment through the Stripe payment interface. Payment can be made with the following cards: Visa, Mastercard, American Express.
The provider issues an invoice to the customer in electronic form and delivers it to the entered e-mail address or in physical form and attaches it to the shipment of goods. The customer is obliged to check the correctness of the information on the invoice and notify the seller of any errors within eight days of receipt. Subsequent objections regarding the correctness of the issued invoices are not taken into account.
Security of purchase
Credit card authorizations are performed in real time with immediate verification of data at banks. Card information are not stored on the provider’s server.
Supply date and delivery
The delivery time is 10 working days from the day of the order, customer gets an e-mail notification that goods have been Shipped. If the provider is unable to meet its obligation within the deadline because the goods will not be available, he will notify the customer.
In the event that the customer does not receive the package within 10 working days of the order, he must notify the provider to his contact addresses (email address: [email protected]). The provider’s partner for the delivery of shipments is Pošta Slovenije d.o.o.
The provider’s partner for the delivery of shipments is Pošta Slovenije d.o.o., therefore the general terms and conditions of Pošta Slovenije d.o.o. apply to the method of delivery. In exceptional cases, the delivery of the product will be performed by another delivery company, in which case the customer will be notified of the change of supplier e-mail.
Delivery is made to the address specified by the customer when ordering. In order to ensure the most successful and fastest delivery possible, the customer is required to provide complete information on the delivery address as well as the contact telephone number when placing the order. The customer is responsible for the information provided in the process of executing the order. The provider is not responsible for any errors in delivery due to the wrong address. In the event that the delivery of goods to the delivery address cannot be performed, the courier leaves a notice of the arrival of the shipment or of an attempt to hand over the goods. In the event that the customer does not pick up the ordered goods within the set deadline, and the product is returned to the provider, the customer is still obliged to pay for the services provided.
The discount code or promotional code brings various benefits when purchasing through the imprinti.si online store. Any discount code is always limited in time, but must be redeemed within a limited time limit, otherwise it is invalid. Discounts do not cover shipping costs.
Discount codes do NOT add up, unless otherwise stated and do NOT apply to products on sale.
Discounts do not cover shipping costs.
Return of goods
The customer has the right to withdraw from the purchase within 14 days of delivery of the goods, covering the direct costs of return.
Within 14 days after delivery, the customer must notify the provider of the withdrawal by email [email protected] to withdraw from the contract. The goods must then be returned to the address of the provider: Impresivno d.o.o., Ratje 43, 8362 Hinje, no later than 14 days from the notification of the intended return. The return of the received goods to the provider within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract. The provider is not obliged to accept redemption shipments! The products must be unused, undamaged and in the original packaging (if the goods are damaged, dirty, without the original packaging or there are visible traces of use (inside or outside the item), the provider reserves the right to refuse return). A copy of the invoice and details for the refund of the purchase price (personal bank account number) must be attached. The provider returns the purchase price for the products from which he deducts the costs of the original shipping to the customer and transaction fees. The purchase price is returned as soon as possible, but no later than within 30 days of receiving the notice of withdrawal from the purchase and receipt of returned products. The consumer may also decide to exchange and choose another product, but must inform the provider at the same time as the return of the goods.
Dealing with factual errors
The provider is responsible for material defects of products, in accordance with the provisions of the Consumer Protection Act.
If you notice when receiving the shipment that the delivered products differ from the ordered products or that the product or package is physically damaged, missing content or shows signs of opening, you must initiate compensation proceedings at Pošta Slovenije. To do this, return the package as soon as possible through the provider’s partner for the delivery of shipments (Pošta Slovenije d.o.o.). Remind postal workers that the Damaged Shipment Record must be fulfilled and signed. Together with Pošta Slovenije, we will make sure that the compensation is resolved in the shortest possible time.
At the same time, the customer must inform us of any material error together with a detailed description of it and at his own expense within the legally specified period by e-mail [email protected]. At the same time, the customer must allow the provider to inspect the item. The right to assert material errors is regulated in more detail by the provisions of the Consumer Protection Act.
A material error is when:
– the product does not have the properties necessary for its normal use;
– the product does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
– the provider has delivered a product that does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification (symbolically).
The provider does not agree on defects that occur on the product as a result of exposure to natural influences (humidity, direct sunlight, high temperature, …).
If the existence of a defect in the product or an irregularity in the service provided is not disputed, the provider must comply with the consumer’s request. In the event that it is established that the customer’s criticism of the error is justified, he has the right to request that the provider:
– fixes a product defect or
– returns part of the amount paid in proportion to the defect in the service provided or
– replaces the defective product with a new faultless product or
– returns the amount paid.
Taking into account the characteristics of different media – data carriers, the provider is not responsible for any minor colour discrepancies that would appear between the data displayed on the electronic medium (monitor) and the data printed or developed on paper.
The right to assert material errors is regulated in more detail by the provisions of the Consumer Protection Act.
Protection of personal data
By entering data in the online store imprinti.si, the user or customer agrees that the provider collects his personal data in the manner and for the purposes as follows.
The provider collects personal data in the online store imprinti.si to the greatest extent in order to ensure proper functioning of the online store and the provision of required services for the fulfillment of the order (delivery, sending information materials, offers, invoices), but may also use the data for the following purposes:
– internal market research
– informing customers about news on the online store
– informing customers about news related to the products or services it offers
You may at any time request in writing or by telephone that we permanently or temporarily cease to use your personal data for the purpose of direct marketing within 15 days of the request.
The provider undertakes to protect and store the obtained personal data in accordance with the applicable legislation on personal data protection and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) and to use them only for internal purposes and not to pass them on to third parties.
The customer is also responsible for the protection of personal data by providing appropriate software (anti-virus) protection for his computer.
All detailed information on the processing of personal data can be found in the Privacy Statement.
The user must be aware that he is obliged to provide his personal data to the provider in the correct and true form.
The online store imprinti.si is owned by the company Impresivno d.o.o., all rights reserved.
Photo frames mockups for previewing a framed image are used in the online store. Mockups are obtained from rawpixel.com / Freepik.
Any transmission of information from the Websites is permitted only with the written consent of the owner.
Complaints and disputes
The provider respects the applicable consumer protection legislation and makes every effort to fulfill its duty to ensure an effective complaint handling system. Therefore, if you encounter any problems, please let us know by e-mail: [email protected] or by regular post to the address: Impresivno d.o.o., Ratje 43, 8362 Hinje.
The provider must acknowledge receipt of the complaint within five (5) working days, inform the user how long it will take to process it and keep him informed of the progress of the procedure.
The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. The provider therefore strives to the best of its ability to resolve disputes amicably. The appeal procedure is confidential.
The court in Novo mesto, Slovenia has jurisdiction over any disputes.
Validity of the general terms and conditions
These general terms and conditions are valid from 01.01.2021 onwards.